Shipping & returns
Where your order ships from
We hold stock in two places, and the SKU tells you which one ships:
- PJ part numbers (SKU starts with PJ) — in stock in our US warehouse, dispatched within 24–48 hours and delivered in 2–5 business days inside the United States.
- All other SKUs — shipped from our China warehouse by express, 5–9 business days to the US, UK, EU and Australia with full tracking.
The warehouse is shown on every product page, so you know the delivery window before you pay.
Dispatch
In-stock orders placed before 15:00 (GMT+8), Monday to Saturday, dispatch within 48 business hours (24–48 hours for US-warehouse stock). You receive a tracking number by email as soon as the parcel leaves the warehouse.
Delivery times (express, tracked)
- United States / Canada: 3–7 business days
- United Kingdom / EU: 4–8 business days
- Australia / New Zealand: 5–9 business days
- Middle East / South America / Africa: 6–12 business days
Express carriers are DHL, FedEx and UPS. Oversized turbo assemblies may ship in two parcels (unit and accessories) — both are tracked under the same order.
Shipping cost
Shipping is calculated at checkout by weight and destination. Free standard shipping applies to US orders over $150. International orders ship DDU: import duties and taxes are the buyer's responsibility. We declare accurate commercial values — we cannot mark parcels as gifts.
Returns
Unused parts in original packaging can be returned within 30 days of delivery for a refund of the part price (shipping is non-refundable). Electronic actuators that have been installed, flashed or opened cannot be returned. Faulty units are handled under warranty — 24 months on turbochargers and electronic actuators, 6 months on all other parts — send a video of the fault and we will arrange a replacement.
Damaged in transit
Photograph the box and the unit before signing, then email us within 48 hours. We file the carrier claim and ship a replacement — you do not wait for the claim to close.